Customer Care Research

Customer-focused qualitative and quantitative research, communications and knowledge management.

Dedicated research and information projects using a variety of unique and imaginative techniques.

Specialising in all corporate, business-to-business  and consumer research, including 'appreciation', 'loyalty', service performance benchmarking and monitoring.

Not just statistics, but concise actionable information to help extend customer relationships.

MRS membership: Company Partner

Senior Contacts:

Keith Artus (Partner)

Jill Carpenter (Partner)

Breakdown of Personnel: Executive/Research staff 4, Field interviewers 8, Field managers/supervisors 3, Telephone interviewers 5


Brook House
Cage End
Hatfield Broad Oak
Bishop's Stortford
CM22 7HP

Tel: +44 (0)1279 718900
Establishment date: 1991